Privacy Policy

Information We Collect

When you submit a quote request or contact form, we collect the information you provide: name, email address, company name, order volume, platform, and any additional details you share. We use Cloudflare Turnstile for bot protection, which may collect anonymized interaction data.

When you visit our website, we collect standard analytics data through Google Analytics (GA4), including pages viewed, time on site, referral source, device type, and approximate location. This data is anonymized and aggregated.

How We Use Your Information

• To respond to your quote requests and inquiries
• To communicate with you about our services
• To improve our website and services
• To prevent spam and abuse

Information Sharing

We do not sell, rent, or trade your personal information. We may share data with service providers who assist in operating our business (email delivery, analytics, form processing), but only as necessary to provide our services.

Third-Party Services

Our website uses the following third-party services:

• Google Analytics (GA4) — website analytics and traffic measurement. Loaded only after you accept analytics cookies (see Cookies & Consent below).
• Cloudflare Turnstile — bot protection on forms
• Baseframe — our own customer system, where form submissions are stored and answered
• FormSubmit — a form-delivery service used as a fallback to email us your submission if our primary system is unavailable. When used, the details you enter in the form (such as name, email, company, and phone) pass through FormSubmit to reach us.

Each of these services has its own privacy policy governing the data they collect.

Cookies & Consent

Essential cookies needed for the site to function may be set without consent. Analytics cookies (Google Analytics) are set only after you accept them via our consent banner. Until you accept, analytics run in a cookieless, consent-denied mode or not at all. You can change your choice at any time by clearing your browser's site data for this site, which will prompt the banner again. Our website functions fully without analytics cookies.

Data Retention

We retain form submission data for as long as necessary to provide our services and maintain our business relationship. Analytics data is retained according to Google Analytics default retention settings (14 months).

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at [email protected]. We will respond to your request within 30 days.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect and how we use it, to request access to or deletion of that information, to correct inaccurate information, and to not be discriminated against for exercising these rights.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. Because we do not sell or share personal information in this sense, no "Do Not Sell or Share My Personal Information" action is required; you can still decline analytics cookies at any time using our consent banner, and we honor Global Privacy Control (GPC) signals for analytics consent where supported. To exercise any California right, email [email protected] with the details of your request. We will verify your request and respond within the timeframes required by law.

Security

We implement reasonable security measures to protect your information, including HTTPS encryption, secure form processing, and access controls on our systems.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.

Contact

If you have questions about this privacy policy, contact us at [email protected].