Billing & funding

There are two separate money flows. Keeping them apart is deliberate.

1. Account fee → card, monthly

The flat account fee is charged to the card on file on the 1st of each month, in advance, prorated for the first partial month. It covers unlimited orders and seats. The card is never used for fulfillment.

2. Fulfillment → prepaid balance, when an order ships

You fund a balance by bank transfer (ACH) from a linked business checking account. There is no card funding and no fee.

• When an order arrives we reserve the estimated cost.
• When it ships we charge the actual cost and release the difference.
• If you cancel, the reservation is released.
• Your available balance is balance minus reservations.

Transfers post in 1 to 2 business days. A pending transfer is not spendable until it posts.

Auto top-up

Under Billing, choose a threshold and a top-up amount from the presets. When available balance drops below the threshold we start a transfer for the top-up amount. Pick a threshold that covers about a week of orders, since transfers take a couple of days. Off means orders hold for funds when the balance runs out.

Statements and the ledger

Billing shows every transfer and every charge with its breakdown (product, labels, pick & pack, packaging, postage). Monthly statements use your legal company name and billing address from Settings.

Refunds

Unused balance is refundable on request and on termination, within ten business days, less any open charges.